Terms & Conditions

THE IMPORTANT PART

BOW GIFTS TERMS & CONDITIONS

​PLEASE READ IN FULL.

As a client, these terms and conditions are in place to ensure the smooth running of all your orders, and to provide insight into the process, and what to expect.


A copy will be sent to you to sign and send back. These Terms & Conditions will also need to be countersigned by the lead/key personnel in your Accounts Department. Once signed and returned, an order can commence. 

Please take note of key details in this document, which we will refer to and use to manage each stage of the process. 


INTRODUCTION

The following Bow Gifts Terms & Conditions are detailed below so that you, are informed - in full, of our com­mitment to you and how we work. The information below, details the requirements and structure of each applicable process with Bow Gifts that supports and underpins the ordering process and their parts.

Please note that when placing your order with Bow Gifts, you and the company you are ordering for/representing, are agreeing to the Business Terms and Conditions laid-out below in full. 


These Terms and Conditions are presented before ordering with Bow Gifts, and a signed copy of our Terms & Conditions are required before your first order is processed. Once signed, these terms & conditions will apply to all subsequent orders, unless details need to be added or changed. 


Who will be expected to sign a copy this document: 


1. The Project Manager or Lead Decision Maker for the company/department and

2. The CFO or Head of Accounts.

Both Signatures are required. 

BUSINESS TERMS & CONDITIONS

BROCHURES AND PRODUCT IMAGES


Brochures, product images and project examples are provided on our website and on social media platforms, in order to demonstrate and illustrate what can be achieved. Please kindly note that only upon enquiry, can we determine the ‘LIVE’ quantity, price/cost, lead-time and availability of that product at any given time. 


QUOTES 

All quotes are valid for 7 days. If a quote is not accepted within 7 days from the start date of the quote, please note the quantity, price/cost, lead-time and stock availability, may be subject to changes for the products and services required. 

Bow Gifts will only provide a maximum of 2 quotes for the same single project. 


STOCK 

Following an enquiry for a quote, a quote will be provided in the knowledge that the item/s or product/s that you are enquiring about are in stock or will be available for your deadline date. We will not knowingly or intentionally quote on a project or enquiry if what you want is not available. In the rare instance where an item/s or product/s that you require are out of stock, you will be informed of the replacement date, when the stock levels for the item you require are next available. Alternatively Bow Gifts will provide other available options for consideration. You will not be left without a solution for your enquiry. 

Please note that if the available quantity you require and the ‘live’ stock levels are within 10% of one another, we advise immediate completion within 24 hours. Where possible, Bow Gifts will hold stock for a period of 24 – 72 hours only, and only if permitted by the manufacturer or supplier. This also includes weekends, and the 24-72 hours is not subject to business days only.


Holding stock may also be subject to a non-refundable deposit. Bow Gifts will always advise and provide clear and upfront advice and information, should this be the case. Bow Gifts will detail the cut-off time and date for securing an order under these immediate circumstances, but Bow Gifts cannot be held responsible if the advice is not actioned within the allotted time, and the stock is subsequently released and no longer available.


Please note: any deposits paid to secure and hold this stock - that were not actioned as advised, are non-refundable nor transferrable to another order. 

Once an order for stock is placed, you will not receive a replacement product, different to that which you have requested for your order, unless you have stipulated, agreed to and/or signed off on this change. 


Alcohol is permitted for purchase with Bow Gifts orders for over 18’s only. Proof of ID may be required upon request of order, if necessary. 


All food products are provided with a shelf-life minimum of 6 months at point of order, unless otherwise specified and agreed ahead of purchase, for food requests that have less than 6 months shelf-life. Bow Gifts will stipulate the final distribution date for products with a short shelf life.

Please note: it is not the responsibility of Bow Gifts to replace or refund any product that is not utilised by the client or recipient within its shelf life period. 

ALLERGIES

All food and drink items will contain their ingredients labels, by law. It is the responsibility of the recipient to read the labels upon receipt of these items and decide whether or not they choose to consume them. Bow Gifts are not responsible for what items are or are not consumed. Items not consumed are not eligible for a refund, return or replacement at a cost to Bow Gifts. 


SERVICES 

All Bow Gifts services have specific set criteria, detailing what you, the client, will receive for that exact service when you enquire. This applies to single projects, on-going repeat orders, retainers, multiple projects and monthly requirements. Each service will proceed as agreed, with you the client, with what you have asked to be implemented.  

Where a period of time is allocated to a service, you will be provided with a start and end date. 

Services and goods of any nature, cannot be ‘frozen’, rolled over or postponed once agreed. Bow Gifts provide a suite of services and goods within the time period specific to your business requirements, and are agreed to/signed off. 

When extra work is required beyond the set criteria included in the plan, it is subject to additional charges. The costs for any extra work required would be detailed, invoiced and paid for, by you the client, ahead of completing the additional work. Additional work is chargeable. 


All services undertaken by Bow Gifts, require full sign-off ahead of the service being provided in full. All requirements will be detailed and agreed in supporting documents. Therefore, work does not commence, unless signed-off/approved in full. 

PRODUCTS 

All product specifications will be detailed throughout key documentation provided, and included (but not limited to) the quote, the invoice and also at final sign off. The product specifications will feature, (but are not limited to) details that cover the following in these documents, such as, branding-method, materials, quantities, deadline date, colours, flavours, sizes, thickness, power, usability, dietary requirements, volume, travel limitations, restrictions, pantones, CMYK, life expectancy, source, credentials, supply chain and qualities where applicable

CANCELLATION & CHANGES

Please note: that changes cannot be made once final sign-off and full approval of any product/s has been given - including artwork, even if payment has not yet been made by you, the client. Change requests made after final sign-off/approval, will incur additional charges - if changes are permitted. But please be aware, where changes are not available or possible, you the client, will have the option to continue with the existing order as signed-off, and at no extra cost, or begin a new project. Please also be aware that if you choose to begin a new project, the lead-time will change. You may also be liable for part or full payment of the existing project. 

Products that are already in production or have been ordered with the manufacturer or supplier, will still be required to be paid for in full. Bow Gifts are not liable for stock you have approved and signed-off, which is now processing with the manufacturer or supplier. Full payment for these items is still payable and the property of these goods, once paid will be shipped to you the client, at the delivery cost required.

Please note: cancellations that are made after sign-off, and before an order is processed with the manufacturer or supplier, are still subject to a 10% cancellation fee of the invoice total. 


PRODUCTION


Upon completion of sign-off on any given order, production-day 1, will commence on the next full working day. This doesn’t include weekends, and is inclusive of Monday to Friday, but not including Bank Holidays, or days that the business is closed. A list of bank holiday dates and opening times and closure dates can be requested at any time. 


LEAD-TIME


The lead-time of any order is directly related to the production period only. The delivery time is not included in the lead-time and is subject to the agreed distribution requirements of the order, and the geographical location the order is being despatched to. These particulars are agreed upfront and included in the sign-off. 

All projects will have a lead-time, which is issued to the client. It will also contain a time-line for the entire project, including all stages of the ordering and distribution process.  

Bow Gifts will also specify deadlines to you, the client. The single date issued for a deadline, allows until 5.30pm that day to have met the criteria required. If a different time of day is issued for the deadline, this overrules the standard 5.30pm cut-off time. If the client sends the information required after 5.30pm, it is classed as a 'missed deadline', and will be processed on the next working day.

Please note: Bow Gifts are not liable if the client misses a deadline, as advised by Bow Gifts, either before or after sign-off is complete. A missed deadline date, provided by Bow Gifts can compromise the project delivery date. If the client misses the deadline but still requires the same product/s, they may be subject to fast-track charges, where a fast-track option for this product is available. Or, the client will be offered a different product/s as an alternative, where fast-track is NOT an option.

Alternative products may also be different in unit price, and the new price will apply. Bow Gifts are not responsible for the difference in cost.

If the order is forfeited by the client after sign-off is complete, cancellation terms & conditions apply.


RETURNS AND REFUNDS

Products that have arrived in-full and as per the sign-off are none returnable or refundable, even if all or some of the items are no longer required or used. If products have been damaged in transit, Bow Gifts will require evidence of the damage in order to submit a claim with the courier company. A claim for a damaged item/s or product/s, must be submitted and received within 24 hours of the parcel been signed for. A replacement or refund will be provided for the damaged item/s or product/s if completed within the parameters above, and if Bow Gifts agree that the damage/s shown/provided are sufficient.


Bow Gifts will always look to replace the item in the first instance. Where a replacement is not possible, a refund is given. The value of any refund will be for the full unit cost only – for the item/s or product/s that incurred the damage.

A replacement will be for the same item where possible. If the same item is not available, then a similar item of the same value will be offered.

Bow Gifts will replace or refund individual/single damages, within 30 days of approval, to the claim made. 

BULK ORDERS

All products and fulfilment requirements do complete quality control processes. If, however, a 'bulk' order of more than 1 of the same product, does not arrive as agreed in the sign-off, a full investigation will take place. We will look to replace the affected item/s or product/s in full immediately. Bow Gifts are not liable for any surrounding on-costs, outside of the order that has been placed, when dealing with it's replacements and carrying out an investigation.


Errors such as these are rare, but in the instance where this could happen, Bow Gifts will provide a solution immediately, and achieve delivery within 14 days maximum. 

If a replacement is not achievable with the manufacturer or supplier within 14 days, we will look to complete a refund or issue a credit note for the incomplete/incorrect item/s or product/s in the bulk order. The refund or replacements are only for the incomplete/incorrect/damaged or missing items. Where items have arrived within the order, and are correct to the sign-off, these will not be replaced or refunded. 

Where replacements are possible, we will always replace the product/s in the first instance, so to complete your order in-full as per the agreed sign-off. Where a replacement is not possible, subject to the process undertaken to complete the item/s or product/s, and/or the type of item that was damaged and lead-times involved, a refund or credit note is provided in full for the item/s or product/s involved as stated above. The value of the refund or credit note will be for the cost of the item/s or product/s that were paid on the invoice, and not for a different amount. No further amounts, or associated costs will be covered, or costs that are deemed as on-costs, as stated above. Only the order itself, where applicable.  

Bow Gifts monitor all orders and quality control, to ensure maximum accuracy of every order.


MISSING PARCEL

If a parcel goes missing or does not arrive, a claim will be raised with the delivery company and investigated. Bow Gifts insures and tracks each of its parcels. All data is monitored on the internal systems for the transit of any parcel. In the instance where the parcel is missing or does not arrive, and the delivery details were 100% correct and up to date, either a refund, credit note or replacement - were permitted, will be made available and offered. No further amounts, or associated costs will be covered. 


Delayed parcels that are due to weather conditions - outside of our control, acts of god, or extended customs, duties and export checks are not classed as missing. Also see the delivery section for additional information. Whilst each parcel has a delivery date issued at point of booking onto the UPS system, this date cannot be 100% guaranteed for circumstances out of our control or as mentioned above. Late arrival of a parcel is not classed as a missing parcel, it is classed as 'In Transit'. All parcels are referred to as 'In Transit' until delivered, once they have been collected. 

OUR COMMITMENT TO YOU

Bow Gifts will only allow sign-off on any order for a client - that can be achieved in the time frame required for the project. Bow Gifts only submit artwork for all branding purposes and production - that have been fully signed off and approved by you the client. Bow Gifts source and manufacture with ethical, trusted and reputable partners to ensure the best in quality and demonstrate integrity across all of our work.


BOW GIFTS PAYMENT & DELIVERY TERMS

PLEASE NOTE - THAT FROM THE 1ST OF MARCH AND UNTIL FURTHER NOTICE, ALL PAYMENTS ARE 100% PRO-FORMA. NO CREDIT TERMS ARE BEING OFFERED AT THIS TIME DUE TO THE ONGOING COVID-19 SITUATION AND THE IMPACTS ON THE ECONOMY AS A RESULT

All Bow Gifts, products and services are made-to-order and are specific to the needs of you, the client. All costs associated with the fulfilment of Bow Gifts products and services and the distribution/delivery of these, are subject to the following terms and conditions. 


INVOICES - ALL INVOICES ARE PRO-FORMA AS STATED ABOVE. THE BELOW INFORMATION IS ONLY APPLICABLE WHEN CREDIT APPLICATIONS ARE MADE AVAILABLE ONCE MORE. THIS WILL NOT BE IN 2020. AND MAY ONLY BE RE-INSTATED IN 2021, UNDER THE ADVICE OF OUR PROFESSIONAL FINANCIAL BODY - IN LIGHT OF THE ECONOMY SINCE THE START OF COVID-19. 

As a minimum, each of the first 3 orders made with Bow Gifts are invoiced as a pro-forma payment only and payable at point of order. Payments made after the first 3 orders, will continue to be pro-forma only, unless credit terms are contractually agreed, following a full successful credit application, made by you, the client.  

Any credit facility provided by Bow Gifts is underwritten by an external financial provider and are subject to the legal requirements and criteria of the external provider. 

If payment terms are offered and granted to you, the client, you will either be provided 14-day or 30-day net terms, from the date of the invoice. No greater term above a 30-day term is available, and a credit limit will be issued upon the credit terms being completed. 

Whilst subject to pro-forma payments, production will not commence until payment is received in full. 

The lead-time does not commence from either a sign-off date, or pro-forma payment only. Both must be complete in-full, so to begin the lead-time process.  

Whilst a credit application is in process, you are still subject to pro-forma payments for orders during this period. Only once credit terms are granted, may you have the option to utilise 14-day or 30-day net credit terms. 

Making an application for credit is not mandatory and you may continue to pay via pro-forma payments if you so wish. 

If an invoice total is greater than the credit you have been issued, you the client, will be expected to pay the difference under the terms of a pro-forma payment, in order to proceed. 

When orders are paid using the agreed contractual credit terms, all orders require a PO. Orders not issued with a PO will remain outstanding, and unable to proceed to production, until one is issued. The stated lead-time will only commence once a PO is provided and full sign-off is complete. Both must be in place to commence the production lead-time. Bow Gifts are not responsible for missed deadlines by you the client, as stated above.


14 OR 30-DAY CREDIT TERMS


Once you, the client, have been issued with 14 or 30 day credit terms, you will have this number of days after the date the invoice is issued, to make payment in full. 

Invoices that are not paid on the due date are subject to penalties and risk having the credit facility revoked. 

For every business day that the invoice is late being paid, a 1% penalty fee of the invoice total is applied. A maximum of 10% or 10 days will be applied, after which legal action is taken. These penalties are payable by you the client and are separate to any legal costs you may incur to obtain the failed and missing payments.

INVOICE DATE 


The date an invoice is 'issued' will be the date we have received full sign-off for those goods and services as requested and approved by you, the client. The date the invoice is 'due', is calculated and based upon the entire project time-line. The 'due' date is the last possible date that all monies need to be received - in full, in order to achieve the project. The deadline for the project is set by you, the client, and Bow Gifts use this date to inform and instruct on all other dates in the time-line. This therefore indirectly dictates the 'issue' and 'due' date of the invoice, allowing Bow Gifts to begin work on the following business day, after the invoice payment is received in full. 

The length of time between these two dates can be 1 day, to a maximum of 7 days, the same length a quote is valid for. 

Any payment delay from key personnel, responsible for processing the invoice, will be to the detriment of their own company, who have ordered the goods.


Bow Gifts are not responsible for any internal delay within the company of the client. This is why Bow Gifts request the signature of the Accounts Department as well.

Bow Gifts will not pay or order goods for you, the client, if a deadline is missed, due to missed invoice payments.

This would otherwise be classed as a line of credit. 

Please note: We want to achieve maximum support and communication between all departments involved. This is why we ask for signatures, from both the lead point of contact/project manager, and also the lead personnel in accounts. Ensuring that orders are run  and maintained to the lead-time for the project and all its deliverables. 

CREDIT LIMITS, ORDER VALUE AND STAGED PAYMENTS


When terms are offered, credit limits will be issued within the contract, and all required documentation will be raised, detailing full legal requirements and agreements.

Unless subject to credit terms, 100% of your payment is due at the point of order, when your invoice is raised and on the due date stated in the invoice. 

If you reach your credit limit within any 14-day or 30-day period, the difference will be payable via pro-forma.

If the terms of your 14-day or 30-day agreement have not been met, and new orders are required during that time, you will be reverted to pro-forma payments only from thereon in. And no further orders will be undertaken by Bow Gifts unless the outstanding amount is first cleared in full. 


PAYMENT METHODS

Bow Gifts invoices can be paid via BACS, Internet banking or by card. Please note, the use of a commercial business card payment is subject to the handling fee only, which is 1.4% of the total invoice value + 20p. American express is higher. Personal cards are not subject to these charges.

Bow Gifts do not take payments over the phone, and payments can only be completed electronically. The invoice will have the option to pay via card if requested by you, the client. It will otherwise default to a BACS payment. All Bow Gifts accounting details can be found on the invoice or in our Business Information document, which will be sent to you, the client, upon sign-off.

To fast-track a payment for your order, your invoice can be paid as a non-compliant payment, outside of your own payment runs. 


OUR COMMITMENT TO YOU 

At all times, Bow Gifts work professionally with each client and prospect, supporting and providing advice through each stage of the order process.

Our external accountant and financial bodies carefully manage the Bow Gifts account, following the terms of any agreement and contract in place. Invoices are only raised for the products and services that you, the client, require and have requested in an order. 


DELIVERY TERMS


DELIVERY DESTINATIONS

Bow Gifts deliver to all mainland UK addresses, the rest of Europe and other worldwide destinations. (Please note there are restrictions and no-go zones worldwide. Bow Gifts will advise on a case by case basis when necessary.) You, the client, are fully responsible for providing the correct delivery data for each shipment, and additional costs are incurred for changes made to deliveries, or correctional delivery details. 

DELIVERY DATA

When delivery details are submitted, you, the client, are responsible to ensure all required fields are provided. Failure to do so, can result in the delay of any or all deliveries for your parcels, and incur additional administration charges.


PLEASE NOTE: Delivery data must be up to date, and 100% correct for the delivery of your parcel. If a building name or business has since changed its name, location or any item of detail, including the named person receiving the gift, it may result in a delay, a return or a failed delivery to an incorrect recipient.

Please be aware that if a parcel is signed for and accepted using the delivery data, provided by you, the client, which later proves incorrect, Bow Gifts are not responsible for collecting or uplifting any parcel/s which have fallen into this category. 


REQUIRED FIELDS FOR DELIVERY DATA 

All delivery data must be provided in full, and include the following: 

- Recipient/s Name 

- Company Name 

- Delivery Address including building name and number, street name, City, Country and Postcode 

- Contact Telephone Number of the recipient or business.

DELIVERY DATA IS NOT COMPLETE, AND WILL NOT BE ACCEPTED IF ANY OF THE FIELDS ARE MISSING. ANY DELAYS CAUSED ARE AT THE RISK OF THE CLIENT. 


SUBMITTING DELIVERY DATA 


Delivery data must be provided in-full, at least 72 hours before the delivery dispatch date provided. The 72-hours’ notice includes business/working days only, and does not include weekends, bank holidays or days the business is closed. 

Delivery data of 25+ addresses or more, must be provided in-full, 5 working days ahead of despatch. Any delay in receiving this data, will delay the dispatch of the shipment. 


COST 

Delivery charges are quoted at point-of-order. International delivery charges are subject to the address location, shipment size and weight. Charges are also incurred for customs, taxes, duties and export to international addresses. These costs are payable by you, the client. Where the receiver is liable to pay the customs, duties, and taxes, they are to invoice you, the client, and not Bow Gifts. You will be made aware of any countries where this is the case.

Please be aware that costs do vary between delivery addresses within the UK, the EU & Internationally for parcels of equal weight and size.


Addresses outside of mainland territories and boundaries are managed by the external courier, and may be subject to additional costs. 

Estimations for a destination can be provided at point of enquiry. Bow Gifts would require the address in full, in order to provide full and accurate information.

If, after the delivery data is submitted and invoiced accordingly, changes to this data are made, and also before it is booked in to the UPS system, the difference in cost is payable if the location of the new address provided is more expensive than the original location cost - to ship to.


All shipments with UPS courier services, to UK addresses start at £10 a unit + VAT, subject to weight and dimensions.

Shipments costing more than £10 + VAT, and typically those outside of the UK, will be charged a surcharge for the difference in cost. These are directly calculated based upon the destination, and the weight and dimensions of the parcel. Multiple parcels going to the same address, and where permitted to do so, can benefit from bulk discount shipping. This is calculated when booked, based upon your requirements. 


PLEASE NOTE, DUE TO THE ONGOING SITUATION WITH COVID-19, RULES AND RESTRICTIONS, BOTH POLITICALLY AND ECONOMICALLY ARE CHANGING DAILY. WE WILL ADVISE ACCORDINGLY, AND PLEASE ALSO BE AWARE THAT ALL PARCELS CAN BE SUBJECT TO DELAYS, EXTRA PROCESSING, AND EXTENDED CUSTOMS AND EXPORT CHECKS. NEW PAPER WORK CAN BE REQUESTED DURING TRANSIT, AND AT ANYTIME. 


TIMED DELIVERY 

Pre-10.30am and pre-noon delivery is available for an extra cost per parcel. Please state that you require a timed delivery service when placing your order. If a timed delivery service is not specified or requested, your delivery plan will default to the standard delivery lead-time for the required destination, where a parcel can arrive anytime on its expected delivery date, between the hours of 8am – 7pm.


COST FOR PARCEL RETURNS AND INCORRECT DELIVERY DATA 

Incorrect delivery data resulting in returned parcels are each charged a minimum of £10 + VAT per parcel, or at the original shipment cost of the parcel, whichever is greater. 

Updating shipment or delivery data whilst in transit, when incorrect delivery data is identified, is charged at £10 per parcel + VAT. This amount is charged for any single part of the address data that is incorrect or missing, including incorrect or missing telephone numbers. 

Please be aware that any parcel that has reached 3 delivery attempts to the provided address (correct or incorrect) or reached the maximum number of days it can be held at a collection point, if the recipient was not present, will be subject to the returns policy and charges for the parcel to come back to the address is was despatched from, will apply. 

Parcels re-routed to a new address, whilst in transit are subject to a minimum charge of £10 + VAT per parcel/or at the cost of the original shipment for that parcel, whichever is greater. 

Please note that to re-ship a returned parcel, there will be an additional charge, separate to the 1st shipment cost and the cost of the return. You, the client, will have the option to have the parcel re-shipped to any address of your choice. The total cost to re-ship the parcel/s will be subject to the address location provided. 


GDPR

Bow Gifts data and policies are fully compliant with GDPR requirements, introduced on the 25th of May 2018. 

All delivery data and client data will not be shared with any other parties and is solely used for the purpose of completing an order as agreed in the sign-off, and in maintaining your account with Bow Gifts. 

We advise all delivery data to be emailed to Bow Gifts through a password-protected process, to en­sure and increase safe email communications throughout. If you choose not to password protect the sending of data, and the data is compromised, Bow Gifts are not responsible for any subsequent outcomes of this happening. Please know that the data requested and required by Bow Gifts can be reduced to information that is already publicly held, or in the public domain. You will never be asked for sensitive or unrelated information for the purposes of delivery data used to fulfil orders. 


DELIVERY ATTEMPTS 

UPS will attempt delivery of any parcel/s up to a maximum of 3 times before it is returned, or, the parcel will be drop-shipped to a local collection point if no-one is available when delivery is attempted. The recipient will have a maximum number of days to collect their parcel from a collection point, before the parcel is also returned. When a parcel is returned in any capacity, it is returned to the address from where is was despatched. 

Returned parcels are subject to the charges detailed in the section above. 

UPS will always leave a calling card at each attempt of delivery and also when the parcel is delivered to a nearby collection point. The recipient is able to use the calling card to re-book delivery for a date that suits them.

Bow Gifts will notify you, the client, when a parcel is reaching its maximum number of days at a collection point, and will also notify you, the client, when 2 delivery attempts have been made. 

If, at that point, an outcome is reached with you, the client, and in the time required/allocated to be rectified, this will reduce the risk of a parcel being returned. Please note, the risk is not entirely removed, and the parcel may still be returned, if the new information is not updated/provided in time to the courier. 


If the parcel is received within the 3 delivery attempts or collected before the maximum number of days are reached at the collection point, then the parcel will not be returned, and no extra charges will be incurred. 

Please be aware that when an outcome is not reached in the allotted time to do so, the parcel is returned, and charges will apply. 


CUSTOMS, DUTIES AND EXPORT


Customs, duties and export charges are payable by you the client, when shipping outside of the UK and into territories where applicable. 


ADDITIONAL NOTES 

All deliveries are fully trackable, insured and allocated to a next-day delivery service for mainland UK addresses. Other worldwide destinations each carry their own lead-time, detailed when booking, and agreed in sign-off. Bow Gifts adheres to all product (food and non-food) restrictions and will advise accordingly. Bow Gifts will not knowingly send a parcel inside or outside of the UK that contains restricted or banned products. 


OUR COMMITMENT TO YOU 

Bow Gifts will only use a delivery system and service, such as UPS that is fully qualified, coherent and legally adhering to all UK and international delivery regulations, and are specialists in the service they provide. Bow Gifts will only use the correct packaging materials to transport any products. The materials will be recyclable and of excellent high quality to protect the products. All parcels leaving the Bow Gifts office address, as found on our website and in our documentation, are now carbon neutral as of February 2020. Deliveries that are despatched from any 1 of our 400+ manufacturers or suppliers are not guaranteed to be carbon neutral. But where this can be achieved, it will be, and where changes can be made to implement this practice it will be sought out by Bow Gifts. Most manufacturers and suppliers are working towards (if not done so already) their own ethical and eco practices alongside reducing their carbon footprint, in order to improve the output to the environment and increase sustainable practices. 

If you have any questions regarding Bow Gifts Terms & Conditions, Payment Terms or Delivery Terms, please do not hesitate to contact us directly. 

The terms and conditions provided by Bow Gifts will require a signed agreement to these by you, the client, when an order is placed.

 

BOW NEWSLETTER

Subscribe Form

0113 887 7622

5-7, Pegholme, Wharfebank Mills, Ilkley Rd, Otley, England, LS21 3JP, United Kingdom

  • Google Places
  • Instagram
  • Facebook
  • Twitter
  • LinkedIn

©2020 by Bow